Shipping Policy
This page explains how orders are processed, shipped, and handled once they leave our facility. Please review before placing an order.
Order Processing Time
Most orders are processed within 1–2 business days. Our warehouse operates Monday-Friday and orders are fulfilled in the order they are received.
- Orders placed on weekends or holidays are processed the next business day
- During sales events or peak periods, processing times may be longer
Processing time refers to order preparation and does not include transit time.
Shipping Methods & Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We ship using UPS and USPS, depending on the option selected at checkout. Expedited and overnight shipping options may be available for an additional cost.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are provided directly by the carrier. Please allow time for tracking scans to update after shipment.
International Shipping
International shipping is available. Shipping costs and delivery times vary by destination.
- Customers are responsible for all customs duties, taxes, and import fees
- Orders returned due to unpaid customs fees may be subject to additional charges or restocking fees
- If USPS is selected, transit and delivery times may take up to four weeks or longer
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses
- Some products may be restricted from international shipment due to local regulations
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, responsibility transfers to the recipient. We are not responsible for lost or stolen packages. If a package is marked as delivered but cannot be located, please contact the carrier directly and check with neighbors or your local delivery office.
Damaged Packages
If your order arrives damaged, contact us within 7 business days of delivery with the following:
- Clear photos of the damaged items
- Photos of the outer packaging
- Your order number
Send this information to info@oooflavors.com and we will review the issue promptly.
Returns & Exchanges
Shipping-related returns and exchanges are handled according to our Return Policy. Learn more: Return Policy
Contact Information
Questions about your shipment? Reach us at:
Email: info@oooflavors.com
Address: 5945 W. Wigwam Avenue, Suite 2, Las Vegas, NV 89139, United States
