Shipping Policy
Shipping Policy
At OOOFlavors and Get Suckered, we are committed to delivering your favorite DIY flavors efficiently and transparently. Below are the details of our shipping process to ensure you have a seamless shopping experience.
Shipping Range
- Countries: We currently ship within the United States and to select international destinations.
- Future Expansion: We’re actively working to expand our shipping services to more locations worldwide.
Shipping Costs
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Within the United States:
- Free shipping on orders over $50.
- An average flat rate of $4.99-$12.99 for orders under $50.
- International Shipping: Rates vary based on destination and weight, calculated at checkout.
- Discounts: Free Shipping on orders over $200. Free Shipping Discount cannot be combined with any other discounts and cannot be used in a Wholesale Order.
Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday).
- Cutoff Time: Orders placed by 2:00 PM (PST) will be processed the same day.
- Weekend Orders: Orders placed on weekends or holidays are processed the next business day.
Transit Time
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Estimated Delivery Times:
- Domestic (U.S.): 3-5 business days.
- International: 7-15 business days, depending on the destination.
- Business Days: Shipping occurs Monday to Friday.
- Important Notes: Delivery times are estimates and may vary due to external factors such as weather, customs, or carrier delays.
Shipping Process
- Reliable Shipping Partners: We ship via USPS, UPS, and DHL to ensure timely and reliable deliveries.
- Eco-Friendly Packaging: We use sustainable packaging materials to reduce our environmental impact.
- Shipping Insurance: All shipments are insured. In the unlikely event of loss or damage, contact us for assistance.
Tracking Instructions
- Tracking Information: After your order ships, you will receive an email with tracking details, including the carrier and tracking number.
- Track Your Order: Use the link we provide you on the website to monitor your shipment status. Simply enter your tracking number to see updates.
- Questions: For any issues with tracking, our customer support team is here to help.
Missing Items Procedure
- Reporting Missing Items: If any items are missing from your package, please contact our customer service team within 7 days of delivery at orders@oneononeflavors.com
- Resolution: We’ll work quickly to resolve the issue by sending a replacement or issuing a refund.
Contact Us
- Company Name: One on One Flavors, INC and Get Suckered, INC
- Address: 5945 W. Wigwam Avenue, Building 2, Las Vegas, NV 89139
- Email: orders@oneononeflavors.com or orders@getsuckered.com
- Phone: +1 (800) 971-3015
- Customer Service Hours: Monday to Friday - 9:00 AM to 5:00 PM (PST)
We are here to make your flavor journey as smooth as possible. For additional questions about shipping or orders, don’t hesitate to contact us.